Supply Chain Connectivity 

A positve repair experience results in customer satisfaction and loyalty.  A positive repair experience is the purpose and goal of all repairs.  

Even though the service provider is the contact point for the customer during the repair process, a positive repair experience is dependent upon more than just the service provider.  Customer satisfaction is the natural result of MANY partners in the repair process working together in a well orchestrated effort.  Many repairs require the interaction of the retail dealer, the manufacturer, the parts distributor and often a service contract company.  In the absense of a standard method to automate these interactions, delays are generally measured in days.  These delays cause extreme frustration for the customer.  These delays are compounded when the service provider is required to make several contacts with multiple partners. 

The National Service Alliance has created a system and process that interconnects all supply chain paticipants.  The core of the system was created by connecting the computer systems of the largest and the best service providers in the country.  Their computer systems connect directly to the NSA server and pass all status and repair information for each repair to the NSA server where it is consolidated and made available to other partners as required.  This repair information is continuously updated on a frequent basis so as to ensure the data remains accurate and current at all times.  

The data is always accurate because the data is directly accessed from the computer system of each service provider.   In this model, the service provider is NOT required to duplicate effort by hand-keying redundant data into an external system. 

This consolidation of data enables an NSA  partner to access the actual status (including parts on order and the nature of any service dalays) of every repair for all of his customers performed by NSA service providers.  The data is immediately accessible and accurate during the entire repair process.  This means that call center personnel, managment and administrative staff can now have visibility into the status of the repairs for all of their customers.  It is as if they we sitting in the service center themselves.

This valuable service shatters the barriers that are inherent in the legacy systems and processes that have been utilized by the consumer electronics service industry for decades.

Immediate access to current repair information is only available through National Service Alliance.