NSA Newsletter

July 2007

  

There has been a flurry of activity at NSA during the past few months.  These monthly newsletters will update you on the latest news and insight regarding the direction and progress of NSA. 

 

Meetings at NPSC

At NPSC, NSA will hold two meetings on Tuesday, July 24.  The shareholders meeting will begin at 7:30 PM and will run until 8:30 PM.  It will include a financial report and discussion regarding the strategic direction of NSA.  Immediately following the shareholders meeting at 8:30 PM, the general NSA members meeting will begin. 

 

 

Potential Clients

We are currently in discussions with several potential clients that are very interested in doing business with NSA.  We met with large third party administrator who landed a contract with a national retail chain with over 1,500 locations.  They need a solution that provides visibility into the status of the repair.  No one else can really do this.  The visit with them generated a tremendous amount of interest.  This has the potential to be a very large account. 

Triage Database

NSA has created a triage database that will become the foundation for the “NSA Ultimate Service Process.”  The triage database will be used by NSA members to look up suggested parts for repairs by symptom and model number.  It is being developed in such a way that non-technical call takers can have the information required to ask the customer important questions that will aid in ordering and taking the correct parts on the first trip to the customer’s home.

 

The NSA Ultimate Service Process

The “NSA Ultimate Service Process” is the concept and vision of every thing that NSA is now doing.  It is a series of systems, information and procedures which focus on eliminating all barriers in the repair cycle. 

 

The goal of the “NSA Ultimate Service Process” is to be able to complete all on-site repairs within 5 business days.  NSA is building into its system all of the automation and functionality that will allow servicers to complete at least 90% of all repairs within 5 business days.

 

The details of this exciting process will be unveiled at NPSC.  We look forward to meeting with you there.

 

NSA is set to revolutionize the service industry.  Clients that partner with NSA will be able to experience significant improvements in customer satisfaction through a dramatic reduction in repair cycle time.  NSA service facilities will have valuable tools at their disposal that cannot be found anywhere else.

 

NSA – Leading the industry with tools that deliver exceptional customer service!

 

Randy Whitehead

President